Refund and Return Policy
Woqpow Refund and Return Policy
At Woqpow, a brand of the company PEJMAN, your satisfaction is our top priority. If, for any reason, you are not entirely satisfied with your order, we are here to help you with a simple and quick return and exchange process.
Withdrawal and Return Period
In accordance with French distance selling legislation, you have a period of 30 calendar days from the date of receipt of your order to exercise your right of withdrawal and initiate a return or exchange. Beyond this legal deadline, we unfortunately cannot accept your request, except in the case of a proven defect in the item.
Eligibility Conditions for a Return or Exchange
For an item to be eligible for a return or exchange, it must meet the following conditions:
The item must be unused, unwashed, and in the same condition as when you received it.
It must be returned in its complete original packaging, with all labels and accessories included.
The item must not show any signs of wear, damage, alteration, or dirt.
Note concerning sale or promotional items:
In accordance with the law, the 30-day right of withdrawal also applies to sale or promotional items, if they meet the eligibility conditions above.
Return or Exchange Process (Step by Step)
To initiate a return or exchange, please follow these steps:
Contact our Customer Service:
Send an email to contact@woqpow.com within 30 days of receiving your order. In your email, please include:
Your order number.
The name(s) or reference(s) of the item(s) you wish to return or exchange.
The reason for the return (e.g., incorrect size, defective item, etc.).
Whether you would like a refund, an exchange (and which item/size), or a store credit.
Receive Return Instructions:
After reviewing your request, we will email you a prepaid return label and detailed instructions on how to send your package back to us.
Package Preparation:
Carefully pack the item in its original packaging. Enclose a copy of your invoice or order confirmation inside the package.
Return Shipment:
Drop off your package at the designated drop-off point in our instructions (e.g., a relay point or post office), using the prepaid return label we provided. You will not have to pay any upfront fees.
Confirmation of Receipt:
We will notify you by email once we have received and inspected your returned item.
Refunds
If your refund request is approved after inspecting the returned item, a credit will be automatically applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days from the date the return is validated. Please note that bank processing times may vary and are beyond our control.
Exchanges and Store Credits
Exchange: If you have requested an exchange, the new item will be shipped to you after we receive and inspect the returned item. We will cover the shipping costs of the new item.
Store Credit: If you opt for a store credit, a gift certificate for the amount of the returned item will be emailed to you after the item is verified. This credit will be valid for 6 months in our store.
Return Fees
All returns and exchanges are free for our customers, whether they are made under the legal right of withdrawal or our commercial policy. We cover the return shipping costs by providing you with a prepaid return label.
Defective Item or Our Error
In the event that you receive a defective or damaged item or if an error on our part occurred during the preparation of your order, please contact us immediately at contact@woqpow.com. We will cover all return and reshipment costs.
Questions?
If you have any other questions regarding our refund and return policy, do not hesitate to contact our customer service. Email: contact@woqpow.com
Additional Information
As a micro-enterprise, PEJMAN, operating under the brand Woqpow, benefits from a VAT exemption (Article 293 B of the French General Tax Code). Therefore, the prices displayed on our website are tax-free, and VAT is not applicable. These prices are accurate at the time of purchase. We are committed to providing you with quality service, and we thank you for choosing us.